More than numbers on a page, Key Performance is a set of behaviors, practices and operating rhythms that continuously exceed audience expectations and unlock value for you and your team.
The Key Performance Course is a practical, leadership-focused course designed for mid-career managers, GMs, and Lean consultants who want to drive measurable business performance. CEO and Senior Functional Leaders who want to eliminate meeting waste and foster highly engaged teams will also benefit.
Demystify Continuous Improvement so your team can:
Build a repeatable system to continually hit goals without starting over every time a new year starts or a higher goal is given to the team.
Exceed customer expectations and deliver shareholder value while becoming the person your company counts on when stakes are highest.
Walk into every meeting with the clarity and confidence that changes how people hear you, accelerating career growth.
Rediscover the enjoyment in your work through a process that makes even the hardest days feel purposeful instead of overwhelming.
HOW IT WORKS
Key Performance creates a continuous improvement process and differentiated results.
Over 11 self-guided modules, your team will learn how tools like problem solving and action planning improve your KPI process, delivering more shareholder value by exceeding customer expectations. Ultimately that will accelerate their career growth and yours.
A Look Inside The Course:
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What are you unlocking? Is your team as interested in the same outcome as you are? As you think about your goals and objectives are they tied to unlocking that value?
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Overproduction, just like on the floor the biggest killer for speed is inventory…. in this case, Key Performance Inventory.
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When picking a measure of key performance, what you measure matters and what might sound good to you may lead to short term success but not continuous improvement which we will begin to unlock in this lesson.
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Do you think of your process as an investment that has a consistent return every year and that you invest in continuously? Or are you a day trader with no real plan, strategy or long term process? The process is as valuable as the outcome. The real value of the lean tools just may be on optimizing and amplifying this process!
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…Is not management by objective (MBO) it is management by process. Goals are set based not on the Boss’ wisdom in setting a BHAG (Big Hairy Audacious Goal) that will “challenge and inspire” the team to perform but based on the team’s ability to improve the output of the process that creates the value the customer expects? Do you stretch? Absolutely. Do you set stretch goals the team has no chance of achieving? Absolutely not.
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The virtuous cycle of improvement has a specific rhythm, language, and tools that create specific value. Your stretch goal creates a gap you need to close to reach your destination. That is the role of an action plan.
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The second half of the virtuous cycle of improvement addresses the inevitable, unanticipated challenges that will cause you to under-achieve if you let them. Those stresses cause a gap to your plan and we use problem-solving to make small corrections along the way so you arrive at your destination on time.
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Performance that unlocks value requires change. The willingness to change requires specific leadership and team behaviors that must be core to the company or team culture…. Culture is what leaders do themselves and reward when they see it in others. You can’t fake it.
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What do you have to do to improve any KPI the customer cares about? You have to generate ideas…. Vette them…. Prioritize them…. Assign them…. Execute them… Validate them for impact…. Then recognize those the came up with them. It’s a process. It has waste. It has a takt time. Your continuous improvement process can be continuously improved!
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The raw material of improvement is the idea. How well you process those ideas is directly proportional to the number of ideas your team will offer. The faster your idea flywheel, the more ideas you will get. It takes time and leadership commitment to get this flywheel spinning.
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KPIs exist at each level of the organization all connected to deliver the value the customer wants. At each level we have a cadence for review required to achieve key performance. This creates accountability not to a leader but to the team of peer owners.
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Key Performance, like any skilled trade, has many amateur practitioners who talk the talk and a rare few that have truly mastered the concepts and walk that talk. This entire course is built on “fractional best practices”. I’ve seen pieces of Key Performance in practice that are truly excellent. I have yet to see a company achieve the highest levels in the system as a whole. This is your opportunity to practice humility and transparency so that you can focus on your weaknesses and scale your strengths. This is your opportunity to be that company or team that puts it all to work, unlocking unprecedented value and achieving new levels of customer satisfaction while transforming its culture. You might also have some fun along the way. Because if it's not fun, it’s not worth doing.
Interested in team pricing? Inquire here.
WHO IT’S FOR
You want your organization to have a clear, repeatable system that unlocks your next level of performance.
But right now, your team is saying things like:
"The benchmarks continually get higher but the team and tools remain the same. Why should we expect better results without better process?"
"There are so many meetings and reviews that require so much preparation. We spend so much time preparing to review our performance that we don't have time to actually improve it."
"Our meetings are so unproductive. We never seem to get to the right level of detail or address what the real issues are so we can solve problems for good."
"We have too many metrics with big targets. We measure everything, so I have no idea what really matters most."
"We start over every year. Same stretch goals with no new support to reach them. We just work harder and hope it works out."
The Key Performance Course is your opportunity to understand how the best companies address these all-to-common concerns.
See how Key Performance can improve any area of your life that's meaningful to you.
Even Your Golf Game:
YOUR GUIDE
Delivered by Tom Mathis, a leadership advisor with 35+ years of experience working with teams just like yours.
Tom has worked with leaders at GE, GE Aerospace, Danaher, and Milliken. Now, he’s bringing his acquired skills and curated tools to help you create an ideas-driven environment.
The Key Performance Course is not AI-enabled. It's an enabler for AI, ensuring it works for you, not against you.
AI learns from everything previously published which means it reflects the average of what’s already been done, not the outlier of what's possible. It incorporates both truth and error, fact and opinion.
If you want innovative, proven paths to unlock big performance gains for your specific business, like the 250,000% return at Danaher or GE’s 900% return over just the last 5 years you need those specific best practices, not the generality of AI.
Without the depth of expertise to distinguish proven truth from well-packaged opinion, AI will confidently affirm what you think you know, sending you down a path that’s expensive, time-consuming, and often completely wrong.
The Key Performance Course gives you the proven best practices from the best companies, enabling you to apply the power of AI to the right problems that will unlock the most value.
